Refund policy

We offer a 7-day return and exchange policy. You have 7 days from the date you receive your order to request a return or exchange.


To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please note:

  • Shipping fees for returns or exchanges are covered by the customer.

  • Shipping costs are non-refundable.


If you’d like to start a return or exchange, you can contact us at info@Nageh.online. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain items are not eligible for return or exchange. These include, but are not limited to:

  • Custom-made or personalised products

  • Final sale or clearance items

  • Items not in their original condition (used, damaged, or missing parts)

If you are uncertain whether your item qualifies for return or exchange, please contact our support team prior to submitting your request.

 

Exchanges

To ensure a smooth and timely exchange, we kindly ask that you place a new order for the alternative item you wish to receive. Once your new order is confirmed, please notify us with the details of your original purchase. We will then arrange the exchange and ensure that the correct item is delivered to you promptly.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Nageh.online.